Returning Undamaged or Non-Defective Goods:
All SCUF controllers are made to order and as such, we accept returns for defective products only, in original packaging with all seals intact.
You have 14 days, from the day of delivery, to return your controller to us. As all SCUF Controllers are hand-made to your specifications, there is a 15% restocking fee for all products returned or orders cancelled after the build process has begun, unless a returned item is defective, in which case the restocking fee may be waived. If there is any damage or excessive wear to the item, there will be an additional charge, based on the cost of repair or replacement.
Please also be aware that you shall be responsible for any return delivery charges, and the risk of loss or damage to the goods that you are returning until they have been received by us. For your protection, we recommend that you use a recorded-delivery service when returning goods to Scuf Gaming.
We can only refund delivery charges or accept the return of opened items if they are faulty or were supplied in error. Where we collect an item from you, we reserve the right to recover the costs of collection from you.
Returning Damaged, Defective or Incorrect Goods
Damaged Goods: If you have taken delivery of a package and the contents have been damaged in transit, please retain all packaging and contact our Customer Service team immediately. You can return the item(s) to us within 7 working days of receipt for an exchange.
Faulty Goods: You have the right to return any faulty goods within 14 days. Please keep all warranty information that accompanied your item.
Incorrect Goods: If you discover that we’ve sent you incorrect items, please contact our Customer Service team to return the incorrect items within 14 days. We will quickly replace them with the correct items.
Click here to learn how COVID-19 is affecting our Returns Process